Legacy Locker - Support FAQs
Legacy Locker Frequently Asked Questions
1. What is Legacy Locker?
Legacy Locker is a safe, secure repository for your digital property that lets you grant access to online assets for friends and loved ones in the event of death or disability. Most of the websites we all use on a regular basis have little-to-no provisions in place for a loved one to transfer account information in a time of need. In some cases you might even need to get a lawyer involved just to access an email inbox. Your digital legacy needs protection, and we've built Legacy Locker to help solve these problems.
Legacy Locker is simple to set up, easy to use, and very secure. As soon as you create your Locker, you can begin putting assets inside it. These might include your email accounts, your online photo storage, your Facebook login or any other websites and online accounts. For each account you place in your locker, you can designate one beneficiary to that account. Legacy Locker takes seconds to setup, and can be updated from anywhere in the world on any Internet-connected computer.
2. What support do you have available for Legacy Locker?
When the Legacy Locker application launches publicly there will be several methods of product support. We plan to offer a 1-800 number to provide phone support, LiveChat functionality to provide around the clock online support, and UserVoice functionality to allow for user feedback and bug reporting. All these methods are in addition to our standard support email addresses.
3. How secure is Legacy Locker?
We employ security measures superior to most financial institutions and bank websites - your privacy and the security of your personal information is our principal concern. We implement a multi-step verification process with human oversight at every stage to ensure that your digital assets are just as secure as a safety deposit box or your life insurance policy.
We use multiple 512-bit hash keys, based off different points, in combination with 256-bit encryption on the dataset. To increase the level of security the dataset is then encrypted over 1000 times. Hash keys are not stored in the database, so even in the event of a compromised database, your encrypted data is both secure and redundant.
Data from the client computer is passed over 256-bit encrypted SSL into our own custom hashing system where it is immediately encrypted and then stored in our database.
4. Why would I use Legacy Locker?
Do you have an email account? Or two? Or three? Do you buy or sell stuff with eBay, Amazon, PayPal, Yahoo! Stores, or elsewhere? Do you blog, or use Twitter, or put up videos on YouTube? Do you share or backup photos with Flickr, Photobucket, Snapfish, Kodak Gallery, or Shutterfly? Do you maintain your identity at LinkedIn, Facebook, MySpace, Friendster, or Plaxo? Do you have credits in the iTunes store, or at PartyPoker.com?
Think about all the time you spend online these days, and how important and valuable these sites and services are to you and your family. It's not fun to think about, but the reality is in the event of your death most of these companies and services have no provision for passing your account onto your loved ones (even a will doesn't help!). Legacy Locker is the best way to guarantee access to your online accounts for all of the people you think should receive them, be it a spouse, child, friend or colleague.
5. What happens if I die or become incapacitated?
Someone (perhaps a spouse or your estate planner) will need to submit your name to our website as being deceased. We use a thorough verification process to confirm a user's passing. Additionally, with a paid account, users receive two cards directing any medical personnel or family members that Legacy Locker is protecting your digital assets. We recommend keeping one card in your wallet, and leaving one with your will/trust documents.
6. How do I pick beneficiaries for my digital assets?
You can assign beneficiaries to receive one or multiple digital assets. For each beneficiary you need only enter their email address and relationship, Legacy Locker handles the rest.
7. What kinds of things are “Assets”?
An asset is any website that requires a login, like an email account or photo storage website. Some things you might put in your Legacy Locker includes: Gmail, Flickr, Facebook, Paypal, Yahoo! Mail, Ebay, iTunes, ING, Snapfish, YouTube, AOL, Amazon, Kodak Gallery, Wordpress, GoDaddy, Hotmail, Netflix, Blogger, LinkedIn, Photobucket, 12seconds, Box.net, Friendster, TypePad, Party Poker, Mint, Twitter, and any other websites that require an account.
Generally you might want to add any of the following kinds of accounts or assets to your locker: email accounts, photo sites, video sites, social networks, domain registrars, computer logon names and passwords, DMV logon accounts, music accounts, messaging tools like twitter or IM, blog administration accounts, paypal, news subscriptions, notes on how you want your funeral to be handled, notes on where to find those last little personal artifacts of your life and what you want your loved ones to do with them.
8. What is a Legacy Letter?
A Legacy Letter is a message to a friend or loved one. You can write a letter to any of your beneficiaries, and it will be delivered after your death just like any other asset.
9. How many websites or assets can I put in my Legacy Locker?
With any paid account you can deposit an unlimited number of assets and Legacy Letters. With a free account you can deposit 3 assets and 1 Legacy Letter, and you can designate 1 beneficiary.
10. How do I update my locker? Can I make changes at any time?
You can update your locker any time, all you need is a Web browser and an Internet connection. Just click "Login" on any page, and make any changes you'd like.
11. What is a beneficiary?
Beneficiaries are the people who will receive your digital assets, the login information for all the websites you use.
12. Can I have more than one beneficiary?
Yes, if you are on a paid plan, you can specify as many beneficiaries as you choose. Each asset however can only be distributed to one beneficiary.
13. What is a verifier?
A verifier is someone that we can contact to confirm the fact that you’ve died or become incapacitated. This should be a trusted person who can confirm your status (spouse, sibling, child, attorney, etc.), and has access to important information and documentation (like your social security number and access to a death certificate.) In the event that someone submits your name as recently deceased, we will contact all of your listed verifiers to confirm that your assets should be released.
14. How many verifiers do I need?
You will need to specify two verifiers. Your account will not be considered complete until you designate two verifiers, and those verifiers accept their role by responding to an email and clicking “I agree” on a request asking them to serve.
15. Is Legacy Locker the same as a will or estate? Or an electronic will?
Not at all. An electronic will replaces a standard will and deals with your physical possessions. By contrast, Legacy Locker is a service that guarantees your online information and assets are distributed according to your wishes upon your death. You could use your standard will to do this but it's not very practical since you would have to continually update it. Legacy Locker is an easy-to-use digital safety deposit box that assigns access for various accounts and digital assets to the beneficiaries you designate.
16. Can't I just specify my digital assets in my written will?
Absolutely, the problem is most of the websites we use don't have easy provisions for actually transferring services. So while you might be legally entitled to pass on your Gmail account (for example) to a relative, the logistics around actually doing so are much more complex. With Legacy Locker you can just create an asset, call it "gmail", specify your account name and password, and it automatically is sent to the person you designate.
17. Why do I need Legacy Locker? Can't I just write down all my account passwords on a note card and store it in a security deposit box?
Yes, you can, but keeping the information up-to-date and finding a way to keep it hidden, safe, yet accessible is a challenge. Legacy Locker is simple to use and extremely convenient for updating and managing all your online accounts and your various beneficiaries. For instance, even if your accounts are written on index cards, there's no easy way to specify who gets access to which account. Further, if you follow good practices and change your passwords periodically, there's almost no way to be sure your index cards would be current.
18. How much does it cost to use the service?
We have a limited free account so that you can test the service and better understand how Legacy Locker works. The paid accounts offer unlimited asset storage and unlimited beneficiaries. These are available for either an annual subscription of $29.99 per year, or a one-time fee of $299.99. If you set up a free account, you can upgrade at any time.
19. How do you know when I die?
Someone will have to report your name to our system as being deceased. As part of your paid account, you will receive a card directing any medical personnel or family members to contact Legacy Locker and “Report a Death.” We have a system of checks in place, including sending out emails to you, contacting your verifiers and only proceeding once we have physical proof of your death in the form of a death certificate or medical examiner’s (ME) report.
20. What can I store in my Legacy Locker?
Anything that you feel needs stewardship after you pass away. Many of your online accounts hold a great deal of value today. Sites like Paypal might have actual money locked up, and accounts like GoDaddy might hold all the domain names you own. Your Flickr, Photobucket, Snapfish or Kodak accounts have digital photos that are precious to you and your family. Legacy Locker will make sure those precious accounts pass to the right people.
Here are some ideas for accounts you might add to your locker: email accounts, photo sites, video sites, social networks, domain registrars, computer logon names and passwords, dmv logon accounts, music accounts, messaging tools like twitter or IM, blog administration accounts, paypal, news subscriptions, notes on how you want your funeral to be handled, notes on where to find those last little personal artifacts of your life and what you want your loved ones to do with them. There are many possible uses for this service; feel free to store as much as you can on it.
21. Why did you start Legacy Locker?
The inspiration for Legacy Locker came about through two family events for one of the company's founders, Jeremy Toeman. First, a happy event, the birth of his son. Several months after the birth, he and his wife proceeded to create a will with the help of a local estate planner. During this process, every single physical asset the family owned was accounted for, along with the preferred beneficiary for the item.
Unfortunately, in that same year, Jeremy's grandmother passed away at the age of 94. She was an avid emailer, was quite comfortable "Googling" for things, and even played bridge on Yahoo! Games. When she died, the family had no way at all to get into her email account or to reply to any of her emails.
Through these events, Jeremy recognized that should something happen to him, his family would have the same issues (if not worse, considering his "digital" lifestyle). Further, his business partner would not be able to take over the Web domains he owned nor login to his computer.
So we built Legacy Locker, the safest and most convenient way to pass your logins and web passwords to your family and loved ones.
22. What happens if I want to discontinue using the service?
Send us an email at: and we will contact you and verify before destroying the contents of you Legacy Locker.
23. I’m an Estate Planner or Trusts & Estates Attorney. How should I use Legacy Locker?
If you are an estate planner, financial planner, or trusts & estates attorney then you know how vital it is to plan for the future disposition of assets in the event of a clients death or incapacitation. Legacy Locker is a safe, secure repository for digital property that lets one grant access to online assets for friends and loved ones in case of death or disability. Click here to read more about how Legacy Locker works with estate planners.